Privacy policy
Privacy Policy
Last updated: March 3, 2026
Glowra operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. Glowra is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make purchases or other transactions through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, and disclosure of personal information, this Privacy Policy will prevail.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and how we collect, use, and disclose your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you, relates to you, or can reasonably be associated with you or another individual. Personal information does not include information collected anonymously or information that has been anonymized so that it cannot identify you.
Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including information derived from such information:
Contact Information
Includes your name, billing address, shipping address, phone number, and email address.
Financial Information
Includes payment card details, debit card details, financial account information, transaction details, payment method information, payment confirmation information, and other payment-related details.
Account Information
Includes your username, password, security questions, preferences, and account settings.
Transaction Information
Includes products you view, products added to your cart, products added to your wishlist, purchases, returns, exchanges, cancellations, and your transaction history.
Communications With Us
Includes information contained in communications with us, such as when you contact customer support.
Device Information
Includes information about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information
Includes information about your interactions with our Services, such as how and when you access our Services and how you navigate through them.
Sources of Personal Information
We may collect personal information from the following sources:
Directly From You
Including when you create an account, visit or use our Services, contact us, or otherwise provide your personal information.
Automatically Through Our Services
Including from your device when you use our products or services or visit our website, as well as through cookies and similar technologies.
From Our Service Providers
Including when we engage third parties to provide certain technologies or collect or process personal information on our behalf.
From Our Partners and Other Third Parties
Including business partners and other third-party sources.
How We Use Your Personal Information
Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:
Providing, Customizing, and Improving Our Services
We use your personal information to provide and improve our Services, including fulfilling contracts with you, processing payments, handling orders, remembering your preferences and interests, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating and managing accounts, arranging shipping, facilitating returns and exchanges, enabling reviews, recommending products related to your purchase history, and providing a personalized shopping experience.
This may include using your personal information to better customize and improve our Services.
Marketing and Advertising
We may use your personal information for marketing, promotional, and advertising purposes, including sending marketing communications by email, text message, or mail, and displaying online advertisements on our Services or other websites based on your previous purchases, products added to your cart, browsing history, or other interactions with our Services.
Security and Fraud Prevention
We use your personal information to authenticate accounts, provide secure payment and shopping experiences, detect, investigate, and respond to potential fraudulent, unauthorized, illegal, harmful, or malicious activities, and protect the security of our Services.
If you create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone else.
Communicating With You
We use your personal information to provide customer support, respond to your inquiries, maintain our business relationship with you, and provide effective service.
Legal Reasons
We may use your personal information to comply with applicable laws, respond to lawful requests from government authorities or law enforcement, participate in legal proceedings, investigate potential violations of our Terms of Service or policies, and protect our rights and the rights of our users or others.
How We Disclose Your Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes as described in this Privacy Policy. These circumstances may include:
Shopify and Service Providers
We may share your personal information with Shopify and vendors or other third parties that provide services on our behalf, including:
- IT management
- Payment processing
- Data analytics
- Customer support
- Cloud storage
- Order fulfillment
- Shipping and delivery services
Marketing and Advertising Partners
We may share your personal information with business and marketing partners who provide marketing services and deliver advertisements to you.
For example, we may use Shopify and third-party services to support personalized advertising based on your online activities across different merchants and websites.
These business and marketing partners may use your information according to their own privacy policies.
Depending on your location, you may have the right to request that we do not share your information for targeted advertising or marketing purposes. You may exercise these rights by contacting us.
When You Request or Consent to Disclosure
We may disclose your information when you specifically request, instruct, or consent to us sharing it with third parties, such as:
- Shipping providers for order delivery
- Social media integrations
- Login services
- Other third-party tools you choose to use
Business Transfers
We may disclose personal information in connection with business transactions, such as mergers, acquisitions, bankruptcy, or other business restructuring.
Legal Requirements and Protection
We may disclose your personal information to:
- Comply with applicable legal obligations
- Respond to legal requests, subpoenas, search warrants, or similar requests
- Enforce our Terms of Service and policies
- Protect the Services, our rights, and the rights of our customers or others
Our Relationship With Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of our Services in order to provide and improve the Services.
Information you submit through our Services may be shared with Shopify and third parties located in countries outside your country of residence for the purpose of providing and improving our Services.
We may use Shopify-enhanced features that use information collected from your interactions with our store, Shopify, and other merchants to help us operate, improve, and grow our business.
In these cases, Shopify may process your personal information and is responsible for handling requests related to your privacy rights.
For more information about how Shopify uses your personal information and your available rights, please visit:
https://privacy.shopify.com/en
Depending on your location, you may be able to exercise certain rights regarding your personal information through Shopify’s Privacy Portal.
Third-Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms of service.
We are not responsible for the privacy, security, or practices of third-party websites, nor do we guarantee the accuracy, completeness, or reliability of information found on those websites.
Information you provide in public or semi-public areas, such as social media platforms, may be visible to other users of those platforms and may be used by us or third parties without restriction.
The inclusion of third-party links does not imply endorsement unless explicitly stated.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable laws.
If you believe that a child has provided us with personal information, parents or guardians may contact us using the information below and request deletion of such information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under the applicable age limit.
Security and Retention of Your Information
Please understand that no security system is perfect or completely secure. We cannot guarantee absolute security of your personal information.
Information you send to us may not always be secure during transmission. We recommend avoiding sending highly sensitive information through insecure communication methods.
We retain your personal information for different periods depending on factors such as:
- Maintaining your account
- Providing Services
- Complying with legal obligations
- Resolving disputes
- Enforcing agreements and policies
Your Rights and Choices
Depending on your location, you may have some or all of the following rights regarding your personal information.
These rights may not apply in every situation and may be limited by applicable laws.
Right to Access
You may have the right to request access to the personal information we hold about you.
Right to Delete
You may have the right to request deletion of your personal information.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Data Portability
You may have the right to receive a copy of your personal information or request transfer of your information to another service provider where applicable.
Managing Communication Preferences
We may send promotional emails to you. You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.
Even after unsubscribing, we may still send important non-promotional communications related to your account or orders.
Exercising Your Rights
You may exercise your privacy rights through the methods provided on our Services or by contacting us using the contact information below.
Shopify’s use of your personal information and your rights regarding information processed by Shopify are described in Shopify’s Privacy Policy and Privacy Portal.
We will not discriminate against you for exercising your privacy rights.
Where permitted or required by applicable law, we may need to verify your identity before processing your request.
You may also appoint an authorized representative to exercise your rights on your behalf where permitted by law. Before accepting a request from an authorized representative, we may require proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us.
We will respond to your request within the time period required by applicable laws.
Complaints
If you have concerns or complaints about how we handle your personal information, please contact us using the information below.
Depending on your location, you may also have the right to appeal our decision or submit a complaint to your local data protection authority.
International Data Transfers
Please note that your personal information may be transferred, stored, and processed outside your country of residence.
If your personal information is transferred outside the European Economic Area (EEA) or the United Kingdom, we will use appropriate safeguards where required by applicable law, such as approved contractual protections or other recognized transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our business practices, operational requirements, legal obligations, or regulatory requirements.
Any updated version of this Privacy Policy will be posted on our website, and the “Last updated” date will be revised accordingly.
Where required by applicable law, we will provide additional notice regarding material changes.
Contact Us
If you have any questions about our privacy practices, this Privacy Policy, or wish to exercise your privacy rights, please contact us:
Email: diyglowra@outlook.com